You deserve to understand the internet you live in.
From firsthand experience, we saw how confusing, isolating, and overwhelming the internet can become when something goes wrong online. People are often left to figure everything out alone, met with automated systems, vague answers, and no real explanation for what happened or what to do next. Most online safety tools exist for after something goes wrong. Even then, people are rarely left feeling more informed, more prepared, or more in control of their digital presence moving forward. Backspace HQ was built to help people better understand and regain control of their digital presence before, during, and long after moments like these.
Built by people who understand.
We believe people deserve more than generic scans, automated reports, or support tickets that leave them waiting without clear answers. People deserve honest expectations, practical guidance, education, and support from someone who actually understands what they’re going through. Human support for a very inhuman internet.
The person behind Backspace HQ
Backspace was built from my experience as a young woman online. A few years ago, I went through an online exposure myself and it completely changed the way I viewed the internet. At the time, I had never felt more alone. I tried to get help and all I was met with was bots, tickets, waiting times, automated replies and services charging ridiculous amounts of money for "solutions" that were far simpler than the reality people are left dealing with. In all of this, there was never an actual person to talk to. Nobody explained what was happening. Nobody checked in. Nobody helped me understand what to do next. So, I sat there and figured it all out by myself. That experience sent me down a huge path of internet safety, digital exposure and understanding how content actually spreads online. Not in a fear-mongering way, but in a very real “people are way more exposed than they realise” kind of way. The more I learned, the more I realised there’s nowhere for people to go and get actual human support. People are either traumatising themselves trying to figure it out alone, or forced to use automated tools that make them feel even worse. That’s why I created Backspace. Not only to help people prevent exposure, but to give people real guidance, honest support and practical help before, during and after something happens online. Because when things escalate, the last thing someone needs is another automated response or false promise. They need real human beings in their corner.
You don't have to figure this out alone.
If something’s on your mind, send it through. We’ll help you figure out what actually matters and what to do next.